I NEED TO CHANGE OR CANCEL MY ORDER. HOW CAN I DO THAT?

If you need to change your order please notify us of this within 2 weeks of placing your order.
If you need to cancel your order a 10% cancellation fee will be charged from date of order to 2 weeks after placing your order, from 3-4 week period a 20% cancellation fee will be charged and If you cancel your order 5 weeks or more after placing it you will be charged a 30% cancellation fee and would need to settle all transportation fees in the event that your goods have already been dispatched.

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order once it has been processed.

Don’t panic! You can place a new order quickly & easily for the extra item that you are wanting via our online store.

Alternatively you can email us at shop@lifeforcelifestyle.co.za and we can send you an invoice for the extra item(s) you want to order.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

No, sorry. SALE items cannot be returned/refunded or be exchanged.

RECEIVED A FAULTY ITEM, WHAT DO I DO?

Although it doesn’t happen often, no one is perfect and sometimes faults can occur! Drop us an email at shop@lifeforcelifestyle.co.za with pictures of the faults. If we determine the item is faulty, we will rectify at our expense or replace your item.

WHERE IS MY ORDER CONFIRMATION?

Check your email inbox! As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder or email us at shop@lifeforcelifestyle.co.za for us to resend it to you.

WHAT IS YOUR LEAD TIME?

Our lead time currently is 6-8 weeks from order date. This excludes courier time.
Courier time is usually 3-7 days for areas outside of the Western Cape.

Lead times may fluctuate due to volumes as we nearing year end and load shedding.
Allow a further few days for spray painted items, stained and custom made items.

CAN I TRACK MY ORDER?

Yes you can! We use various couriers depending on location and items ordered. So contact us at shop@lifeforcelifestyle.co.za then we will update you or provide you with a tracking number. For our larger items, like beds, we use a logistics company who will update you directly.

DO YOU HAVE AN ACTUAL STORE OR SHOWROOM?

No we don’t. All our items are made to order. We are based in Cape Town but deliver to all major towns and cities throughout South Africa and neighbouring countries. You are most welcome to pop around, by appointment, if you would like to meet us and see examples of our work.

WHERE DO THE ITEMS ON YOUR WEBSITE COME FROM?

We have our own factory so we produce all our own goods. For our beds we buy in raw wood which we treat ourselves and then is handcrafted, from scratch, by our amazing team of carpenters.

WHAT IS YOUR REFUND POLICY?

If you are not happy with your item purchased, you would need to notify us at shop@lifeforcelifestyle.co.za within 24 hours of delivery or collection. A 20% handling fee will be charged and the item must be returned to Lifeforce Lifestyle at clients cost. The difference will then be refunded to you. Please allow 5 working days for us to process your refund.

NO refunds are given on custom made orders or if a bed has been ordered in the incorrect size or if an item does not fit in your space (It’s clients responsibility to check the dimensions of items purchased to ensure it fits their space). Mattresses can only be returned and refunded within 24 hours of purchase if plastic cover is perfectly intact. Please note if you have removed the mattress from its plastic NO REFUND will be given as we cannot resell a mattress that’s not in its original unopened packaging.

WHEN ORDERING A BED, DOES IT ARRIVE ASSEMBLED?

No, all our beds (except a few of our designs that come assembled) are preassembled at our factory. All holes are predrilled and numbered and then flat packed and wrapped for easy and safe transportation. Once your bed arrives, you need to assemble in your bedroom. Assembling is an easy process of matching numbers and inserting screws provided. Easy peasy!

ARE YOUR BEDS SEALED?

Yes all our beds in natural wood are sealed with a water-based sealer. We use a premium product that is child friendly, environmentally friendly and retains the beautiful characteristics of wood. We do not use varnish on our natural wood products, unless requested, as this changes the natural colour of wood. So rest assured all products in natural wood has been sealed after finish before leaving our factory.