If you need to change your order please notify us of this within 2 weeks of placing your order.
If you need to cancel your order a 10% cancellation fee will be charged from date of order to 2 weeks after placing your order, from 3-4 week period a 20% cancellation fee will be charged and If you cancel your order 5 weeks or more after placing it you will be charged a 30% cancellation fee and would need to settle all transportation fees in the event that your goods have already been dispatched.

Unfortunately we cannot add items to an existing order once it has been processed.

Don’t panic! You can place a new order quickly & easily for the extra item that you are wanting via our online store.

Alternatively you can email us at shop@lifeforcelifestyle.co.za and we can send you an invoice for the extra item(s) you want to order.

No, sorry. SALE items cannot be returned/refunded or be exchanged.

Although it doesn’t happen often, no one is perfect and sometimes faults can occur! Drop us an email at shop@lifeforcelifestyle.co.za with pictures of the faults. If we determine the item is faulty, we will rectify at our expense or replace your item.

Check your email inbox! As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder or email us at shop@lifeforcelifestyle.co.za for us to resend it to you.

Our lead time currently is 6-8 weeks from order date. This excludes courier time.
Courier time is usually 3-7 days for areas outside of the Western Cape.

Lead times may fluctuate due to volumes as we nearing year end and load shedding.
Allow a further few days for spray painted items, stained and custom made items.

Yes you can! We use various couriers depending on location and items ordered. So contact us at shop@lifeforcelifestyle.co.za then we will update you or provide you with a tracking number. For our larger items, like beds, we use a logistics company who will update you directly.

No we don’t. All our items are made to order. We are based in Cape Town but deliver to all major towns and cities throughout South Africa and neighbouring countries. You are most welcome to pop around, by appointment, if you would like to meet us and see examples of our work.

We have our own factory so we produce all our own goods. For our beds we buy in raw wood which we treat ourselves and then is handcrafted, from scratch, by our amazing team of carpenters.

No, all our beds (except a few of our designs that come assembled) are preassembled at our factory. All holes are predrilled and numbered and then flat packed and wrapped for easy and safe transportation. Once your bed arrives, you need to assemble in your bedroom. Assembling is an easy process of matching numbers and inserting screws provided. Easy peasy!

Yes all our beds in natural wood are sealed with a water-based sealer. We use a premium product that is child friendly, environmentally friendly and retains the beautiful characteristics of wood. We do not use varnish on our natural wood products, unless requested, as this changes the natural colour of wood. So rest assured all products in natural wood has been sealed after finish before leaving our factory.

Delivery charges will unfortunately not be refunded, and a collection fee will be applicable to the pickup and re-delivery of the goods. A 20% handling fee will be charged for all refunds.

No mattresses will be exchange or refunded for any reason unless still in original packaging.

Made to order products have been produced specifically for you, therefore no refunds or exchanges can be made on these items.

Furniture items must be returned and sealed in its original packaging and in the purchase condition within 30 days from date of delivery. If the item was delivered by courier (and is furniture or large homeware) the item must be returned by courier. The customer will be debited the amount charged by the courier from the refund amount as well as the 20% handing fee.

Should the item purchased be subject to a manufacturer defect OR

Should an item assembled at the customer's residence, be found to be faulty or the item does not comply with the description given on the packaging once assembled OR

Should a customer choose to assemble their own item and it does not comply with the description given on the packaging with regards to item; components or assembly instructions, and the item is returned in the original packaging , within 31 days (1 months) of purchase (proof of purchase is required), Lifeforce Lifestyle will repair or replace the item at no charge once it has been returned to the factory. Lifeforce Lifestyle will arrange for the item to be collected via courier, at cost to the customer, if the item was originally delivered by courier.

Lifeforce Lifestyle cannot be held liable if the customer has erroneously assembled the item/s thus damaging the item.

Lifeforce Lifestyle reserves the right for a company appointed or manufacturer representative to inspect the item before a refund, repair or replacement is considered. Photographs of the defect, to confirm the defect may be requested before the item is collected by our inspection officer at the factory. Lifeforce Lifestyle are not liable for any damages during transit. Clients are advised to take our insurance on their new purses

No discounted items that have been reduced to clear will be accepted for refund or return.