Refund policy

Delivery charges will unfortunately not be refunded, and a collection fee will be applicable to the pickup and re-delivery of the goods.

No mattresses will be exchange or refunded for any reason

Made to order products have been produced specifically for you, therefore no refunds or exchanges can be made.

 

Furniture Terms and Conditions

 

Product Guarantee Policy

The terms and conditions of the guarantee are only valid with a proof of purchase.

Guarantees are only applicable to items that have been used in a domestic environment and will not apply to items used for commercial purposes.

 

Upholstered furniture

Upholstered furniture such as sofas and chairs are guaranteed for one year from date of delivery/ collection in respect of the frame, craftsmanship and filling.

Sofa Care instructions (as per the sofa care guide) must be adhered to for the guarantee to remain in place.

The guarantee does not extend to the fabric used to upholster the item as this is subject to normal wear and tear associated with domestic use. It also does not cover the fabric colour fading or changing due to light exposure.

 

Timber

1. Timber products are covered by a guarantee for one year starting from the delivery date. 

2. This guarantee excludes normal wear and tear from domestic use as well as natural wood characteristics or imperfections such as minor cracking, shrinkage, and colour changes over time. 

3. The guarantee does not apply to items that have been exposed outdoors unless the packaging explicitly states that the product can be left outdoors without protection. 

4. Water damage is not covered

 

Delivery and collection policy)

. Delivery Process

- We use a courier service to deliver furniture to your home, with delivery fees based on distance from our depot.  Furniture is delivered to the customer's home via a courier service to the front door only (of the ground floor)

Under no circumstance will the courier service move or rearrange any furniture in a client’s home/ office or carry any personal belongings around.  Your furniture will be delivered at your front door. 

- Fees are charged per item, considering size and transaction quantity.

Delivery to Complexes

For clients residing in complexes, please note that:

- Standard delivery vehicles may not be permitted within the complex.

- It is the client's responsibility to arrange for a smaller delivery vehicle that meets the complex's access requirements.

- Any additional costs incurred for the smaller delivery vehicle will be borne by the client.

We recommend that clients living in complexes confirm their complex's vehicle access policies and make necessary arrangements prior to delivery.

 

2. Customer Responsibilities

- Ensure furniture fits through entrances, doorways, lifts, and stairwells.

- Clear routes of obstructions for delivery.

- Note: We don't hoist goods onto balconies.

 

3. Delivery Scheduling

- Our courier will contact you within 72 hours to arrange delivery at a convenient time (weekdays, 8am-5pm).

- Additional costs apply for early, late, or weekend deliveries.

 

4. Special Delivery Arrangements

- For deliveries above ground floor level (max. 1 floor), please liaise with our courier and sign a proof of receipt/delivery.

- We and our courier won't be liable for losses or damage due to non-compliance.

 

5. Damage Inspection and Reporting

- All delivered items are sealed in original packaging.

- Inspect items for damage upon delivery and indicate any issues on the delivery document.

- Both you and our courier representative must sign the document.

Should the item be damaged or the packaging not be in place, this must be indicated on the delivery document and the courier representative and the person receiving the item must both sign the delivery document to this effect. If the item is damaged it will be returned to Lifeforce Lifestyle by the courier.

 

6. Liability and Guarantees

- We can't be held liable for damages apparent at delivery if not indicated on the delivery document.

- We're not liable for damages during transit or caused by our courier's delivery vehicle.

By understanding and agreeing to this policy, you'll help ensure a smooth and successful delivery experience.

Lifeforce Lifestyle cannot be held liable under its guaranteed policy for any damages that are apparent at the time of acceptance of delivery that was not indicated on the delivery document by the customer.

Lifeforce Lifestyle is not liable for any damages during transit or that are caused by the courier's delivery vehicle to the customer's residence.

It is the client’s responsibility to arrange personal insurance for the delivery or products

 

Exchange and returns policy

Any unused furniture item returned sealed in its original packaging and in the purchase condition within 30 days from date of delivery can be exchanged or the purchase price refunded subject to the proof of purchase being presented by the customer. If the item was delivered by courier (and is furniture or large homeware) the item must be returned by courier. The customer will be debited the amount charged by the courier from the refund amount.

Should the item purchased be subject to a manufacturer defect OR

Should an item assembled at the customer's residence, be found to be faulty or the item does not comply with the description given on the packaging once assembled OR

Should a customer choose to assemble their own item and it does not comply with the description given on the packaging with regards to item; components or assembly instructions, and the item is returned in the original packaging , within 31 days (1 months) of purchase (proof of purchase is required), Lifeforce Lifestyle will repair or replace the item at no charge once it has been returned to the factory.  Lifeforce Lifestyle will arrange for the item to be collected via courier, at cost to the customer, if the item was originally delivered by courier.

Lifeforce Lifestyle cannot be held liable if the customer has erroneously assembled the item/s thus damaging the item.

Lifeforce Lifestyle gift vouchers will be offered instead of a refund should they elect to do so. Online purchases can only be refunded by cheque deposit or voucher.

The exchange and refunds policy does not apply to mattresses unless the item/s returned is due to a manufacturer defect.

All returned items must be packaged by the client to insure products return to the factory in good condition

Lifeforce Lifestyle reserves the right for a company appointed or manufacturer representative to inspect the item before a refund, repair or replacement is considered. Photographs of the defect, to confirm the defect may be requested before the item is collected by our inspection officer at the factory.  Lifeforce Lifestyle are not liable for any damages during transit.  Clients are advised to take our insurance on their new purses

No discounted items that have been reduced to clear will be accepted for refund or return.

 

Orders placed in store

Full payment is required before a home delivery is couriered to the customer.